IT Technician Job Description Template - Comeet (2024)

What Does an IT Technician Do?

IT technicians install hardware and software for businesses, maintain computer systems and equipment, and diagnose, troubleshoot, and repair issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance.

IT Technician Job Overview

In the IT technician role, you are expected to be an expert in multiple computer systems and programs. Common tasks may include installing software, hardware, and operating systems, assisting, diagnosing, and troubleshooting technical issues with computers or office equipment, and updating and maintaining the company website and other technology touchpoints. Success in this role will be demonstrated by effectively and promptly solving technical issues so that normal business operations remain uninterrupted.

IT Technician Job Responsibilities and Duties

  • Assists employees with technology issues
  • Reports network interruptions and server outages
  • Troubleshoots system errors and failures
  • Scans for and removes computer viruses
  • Repairs and maintains computers and laptops
  • Monitors support requests and documents all processes
  • Develops and maintains preventive measures to avoid internet-related interruption

IT Technician Job Requirements

  • At least 2 years of work experience
  • Advanced knowledge in commonly used Mac and Windows operating systems
  • Effective verbal and written communication skills
  • Excellent customer service skills
  • Exemplary problem-solving skills
  • Experience with networking protocols
  • Associate degree; Bachelor’s degree in IT or any related field preferred
  • IT technician certification preferred

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Adrienne Smith is a content strategy consultant working with high-growth businesses on their brand messaging, content strategy, and content creation. A digital nomad, she's exploring the world's cultures and cuisines as she works.

IT Technician Job Description Template - Comeet (2024)

FAQs

What is the job description of a IT technician? ›

IT technicians install hardware and software for businesses, maintain computer systems and equipment, and diagnose, troubleshoot, and repair issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance.

What are the 5 qualities an IT technician should have? ›

Five Qualities every IT Technician should have
  • Self-Discipline. Whether you are hybrid or working from the office, the support tech at your company will be largely unsupervised and in control of their own schedule. ...
  • Excellent Problem-Solving Skills. ...
  • Attention to Detail. ...
  • Great Communication Skills. ...
  • Passion for Technology.

What is the job description of a technician sample? ›

Technician Responsibilities:

Inspecting, analyzing, and troubleshooting systems and equipment. Reading repair manuals and liaising with other professionals. Running tests and interpreting results to make effective recommendations. Writing up reports, safety regulations, and preventative maintenance plans.

What is the job description for IT worker? ›

An IT Technician is a professional who is responsible for installing, maintaining and repairing hardware & software components of the organization's computers. They also support these systems through remote access or site visits as needed by management teams within their company.

What is the professional summary of an IT Technician? ›

Responsible for providing technical support for corporate clients over the phone, in person or via remote access software (LogmeIn). Tasks including printing, software and hardware, network permissions, e-mail, mobile devices, remote desktop connection, Wi-Fi connectivity, VPN and firewall.

What is the job description for information systems technician? ›

Key Responsibilities

This position requires an in-depth understanding of PC hardware, peripherals, devices, and software applications to independently install, maintain, and trouble-shoot PC hardware/software and resolve the majority of user and system problems.

What is the job description sample for IT specialist? ›

IT Specialist Job Responsibilities:

Organizes information by studying, analyzing, interpreting, and classifying data. Resolves retrieval problems by altering design to meet requirements. Prepares reports by collecting, analyzing, and summarizing information.

What is the job role of a technician? ›

The Technician performs activities related to manufacturing, installation, calibration, repair and maintenance of electrical circuits and components and/or mechanical equipment. He/She possesses technical knowledge necessary for interpreting technical design drawings and specifications.

What skills does an IT technician need? ›

You'll need:
  • the ability to work well with others.
  • knowledge of computer operating systems, hardware and software.
  • analytical thinking skills.
  • knowledge of engineering science and technology.
  • to be thorough and pay attention to detail.
  • customer service skills.
  • excellent verbal communication skills.

What is the job description for IT professionals? ›

The key job duties of IT professionals typically include creating new computer systems, networks, and applications or finding software errors through troubleshooting. Many of them can be involved in various tasks depending on their roles and the company's needs.

What is the role of IT support technician? ›

Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone)

What skills does an IT Technician need? ›

You'll need:
  • the ability to work well with others.
  • knowledge of computer operating systems, hardware and software.
  • analytical thinking skills.
  • knowledge of engineering science and technology.
  • to be thorough and pay attention to detail.
  • customer service skills.
  • excellent verbal communication skills.

What is the salary of an IT job description? ›

National average salary: $95,178 per year Primary duties: Network engineers work on the day-to-day maintenance and development of a company's computer network, utilizing their skills to make the network available and efficient for all employees within an organization.Requirements: These professionals typically need a ...

What does an IT field technician do? ›

Performing all forms of on-site service, including hardware installation, maintenance, repair, upgrading, and removal. Performing data-network integrity tests. Identifying and securing any required tools or equipment. Documenting issues and processes, and sharing documentation with other relevant teams.

What is an IT specialist job description? ›

IT Specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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