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Published by Statista Research Department, Jun 25, 2024
As of 2023, 35 percent of insurance firms surveyed noted having automated to some extent the customer service department. The second most popular department to engage in automation was claims and processing. Underwriting rounded out the top spot, as over 47 percent of firms have automated in this department.
Share of insurance departments that have been somewhat automated worldwide in 2023, by department
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Release date
November 2023
More information
Region
Worldwide
Survey time period
2023
Number of respondents
47 respondents
Special properties
Insurance companies
Supplementary notes
The survey respondents comprised of 47 insurers. From these respondents, 24 were large carriers having one billion in premiums. The remaining firms were midsize and smaller firms.
Firms were asked in which department(s) did they begin automation. Respondents could select up to three departments.
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