Germany - eCommerce (2024)

Germany has one of the largest e-commerce markets in Europe. The number of e-commerce consumers, internet penetration and average amount spent per year is above the European average. In 2022, total sales were estimated at USD 141.2 billion, which translates to 11 percent growth compared to 2021. It is expected that the online population in Germany will increase from 62.4 million in 2020 up to 68.4 million in 2025. E-commerce penetration in 2022 reached 80 percent in the German market, the third highest worldwide. As a result of strict COVID lockdown measures throughout 2020 and 2021, many German consumers have increased their online purchases and bought goods like groceries and sanitary items online for the very first time. Key reasons for consumers to shop online include home delivery (69 percent of online shoppers in Germany agree), 24/7 availability (64 percent), and convenience (60 percent).
German consumers are rather risk-averse and expect high quality products. Websites and online stores are expected to be in German language.
Smartphone penetration in Germany lies at 82 percent, with a social media penetration of 53 percent. The role of social media platforms such as Facebook, YouTube or Instagram continues to be of high importance.

Popular e-Commerce Sites

The most popular online retailers in Germany in 2021 were amazon.de (net sales of USD 18.6 billion), otto.de (USD 6.1 billion), zalando.de (USD 3.0 billion), mediamarkt.de (USD 2.8 billion), and ikea.com (USD 2.1 billion). Combined, those five online retailers share 26 percent of the German E-Commerce market

Product Categories

The most popular products purchased online include clothing (76 percent of online shoppers), shoes (73 percent), food & drinks (69 percent), consumer electronics (61 percent), books/movies/games (58 percent) and healthcare products (56 percent). It is further expected that toys and “Do it Yourself” (DIY) products will play an increasingly crucial role by 2025. Consumers are most price-sensitive in the clothing and food industries, whereas luxury product sales are most common for smartphones and shoes.

Online Payment

When it comes to payment, the most common methods are purchase on invoice, PayPal, direct debit and credit cards. Many websites accept bank transfers or invoice/buy now, pay later. Online customers have the right to cancel orders and return goods or services within 14 days, for any reason and with no justification. As a result, Germany is known for its high return rate, particularly in the fashion industry, where it is estimated that 44 percent of products purchased were returned in 2022.

Mobile e-Commerce

The strong e-commerce market in Germany can be attributed to the considerable proportion of the population who owns smartphones (82 percent). In 2022, 66 percent of online purchases were made via smartphone. This growth is likely to continue as retailers improve their mobile websites and provide more convenient ways of shopping on mobile devices.

Germany - eCommerce (2024)

FAQs

What is the answer to the question what is e-commerce? ›

Ecommerce or "electronic commerce" is the trading of goods and services online. The internet allows individuals and businesses to buy and sell an increasing amount of physical goods, digital goods, and services electronically.

Is Germany good for eCommerce? ›

Germany is Europe's e-commerce leader offering a myriad of opportunities for international online retailers and service providers alike. Ninety-five percent of Internet users in Germany 16 years of age and older purchase goods and services online.

What are the rules for eCommerce in Germany? ›

By law, consumers have the right to return online purchases within 14 days without explanation, and there is indeed a high product return rate. Websites and online stores are expected to be in German language. The most popular products purchased online include clothing, electronics, tickets and books.

What is the trend in eCommerce in Germany? ›

Revenue in the eCommerce Market is projected to reach US$98.31bn in 2024. Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 8.23%, resulting in a projected market volume of US$146.00bn by 2029.

Does e-commerce really work? ›

According to a 2023 NYU Stern School of Business study, you can make around 42.78% in gross profit margins and 0.64% in net ecommerce profit margins from your online business. But bear in mind that these are ballpark figures. Your final profit will depend on the following: Kinds and prices of products you sell.

Is Amazon e-commerce? ›

Visits to amazon.com grew from 615 million annual visitors in 2008, to more than 2 billion per month in 2022. The e-commerce platform is the 14th most visited website in the world.

What is the most sold online product in Germany? ›

Fashion sells best in German eCommerce. The category consists of apparel, bags & accessories and footwear, and accounted for total revenues of US$28.3 billion in 2023. Hobby & Leisure is a close second, with US$27.5 billion in revenues. In third place is Electronics, which reached US$24.3 billion.

What is the biggest eCommerce in Germany? ›

Top eCommerce stores in Germany

amazon.de leads this market with revenues of US$17,068.4 million in 2023. Followed by otto.de with sales of US$5,553.8 million and then zalando.de with sales of US$2,714.8 million.

How popular is online shopping in Germany? ›

Online shopping is omnipresent and part of our everyday life in Germany. 94 percent of all Internet users shop online which equals about 55 million German citizens. 66 percent of retailers sell their products both stationary and online – 25 percent exclusively stationary and 6 percent exclusively online.

What is not allowed to be shipped to Germany? ›

Coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable articles are prohibited in Priority Mail Express International shipments to Germany. See Observation 1 above.

Do I need to register my Shopify business in Germany? ›

If you intend to sell to countries in the EU, then you might need to register with tax authorities in those regions or you can register for One-Stop Shop. The process varies depending on where your business is based and where you sell, and on individual government requirements.

What is the average order value in eCommerce Germany? ›

Germany's 2023 AOV was US$109.6, showing a recovery after a drop in 2022. From 2020's US$106.1, the German eCommerce sector indicates a resilient market with recovering consumer confidence.

Which product is in high demand in Germany? ›

Top 10 Import Products From India to Germany
Product CategoryValue% of Total Export
Machinery, nuclear reactors, boilers$1.69B16.08%
Organic chemicals$1.64B15.61%
Electrical, electronic equipment$1.59B15.13%
Pharmaceutical products$1.02B9.69%
6 more rows
Mar 19, 2024

Which industry is booming in Germany? ›

  • Why Germany is Perfect for Investors and Entrepreneurs? ...
  • Automotive Industry. ...
  • Renewable Energy. ...
  • Machinery and Engineering. ...
  • Healthcare and Biotechnology. ...
  • Information Technology (IT) and Digitalization. ...
  • Sustainable Manufacturing. ...
  • Food and Beverage.

How popular is Shopify in Germany? ›

As of April 2024, Shopify was the leading e-commerce software provider in Germany, as it accounted for a quarter of the market. Ecwid was the second-biggest provider, being used by 20 percent of e-commerce websites in the country, while Wix Stores reached a market share of 15 percent.

What is e-commerce in simple words? ›

E-commerce (electronic commerce) is the exchange of goods and services and the transmission of funds and data over the internet. E-commerce relies on technology and digital platforms, including websites, mobile apps and social media to make buying and selling possible.

What is e-commerce one word answer? ›

Answer with explanation: The correct answer is option c. Electronic commerce is defined as selling and purchasing goods and services using the internet.

What best describes e-commerce? ›

E-commerce is the buying and selling of goods and services over the internet. It is conducted over computers, tablets, smartphones, and other smart devices.

What is e-commerce in one line? ›

E-commerce, put simply, is the practice of buying and selling goods or services using the Internet. It has gained immense popularity as a way of doing business because it's convenient and accessible at the same time.

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