Is Twitter Worth It for Businesses? (2024)

Twitter is about to go public, and there’s a lot of discussion out there about the social network and how it might evolve. A recent piece in the Wall Street Journal describes Twitter as “a strange, nearly surreal service. Unlike Facebook, it isn’t for everyone.”
Confession time. Twitter just isn’t for me, and for a whole host of reasons. I hopped on Twitter early and built Rocket Matter’s following up to about 1800 people. Once I turned the reigns over to community manager Tim Baran, I disengaged almost completely as fast as I could for a number of years. Now I resumed tweeting, and I get a little enjoyment out of it, but I much prefer Facebook and don’t really go near Twitter unless I specifically remember to.
Is Twitter worth it for businesses? Should professionals be spending a lot of their precious, valuable time on this channel? I’m a skeptic. I know, blasphemy, especially coming from an Internet marketing guy.

Apparently I’m not alone either. As @fmanjoo points out in his WSJ piece:

I don’t think I’ve ever convinced a single person I know in real life to join Twitter. Twitter Inc., the company, seems to have a similar problem. It has long struggled with huge “churn”—many people who sign up don’t use it—and reports suggest that its user growth slowed.

There are people who love Twitter. You can tell who they are and they have fun with it. They follow a zillion people and a zillion people follow them back. It’s part of who they are, and they bond with others on Twitter and really establish good relationships.
I’m just not one of those cats. And Rocket Matter’s data after using Twitter for so many years indicates that the return we get from tweeting is nothing compared to what we get out of our other initiatives. Most likely, you’re not going to derive business value out of Twitter unless you truly enjoy it, want to be there, or are willing to spend an inordinate amount of time on it compared to other social networks.
I realize this might come as heresy or sacrilege to those that have been announcing to the world that Twitter is fundamental for business and relationship building. I think unless you truly like Twitter and make it big part of who you are, you’re far better off networking and building relationships on Facebook and LinkedIn, or even Pinterest, JD Supra, or Quora.
I don’t suggest professionals abandon Twitter. You need to have a presence on the network to protect your reputation, for starters. It can be a great way for you to meet people, especially at live events. I advise our clients to experiment with Twitter and see if they enjoy using it. But if they don’t take to the network, our advice is to keep a steady drip of Tweets going but spend no more than a few minutes each day on the channel.
There’s just a lot more marketing return and relationship building opportunities for busy professionals elsewhere.

Is Twitter Worth It for Businesses? (2024)

FAQs

Is Twitter Worth It for Businesses? ›

Most likely, you're not going to derive business value out of Twitter unless you truly enjoy it, want to be there, or are willing to spend an inordinate amount of time on it compared to other social networks.

Is Twitter useful for small businesses? ›

You can easily find valuable resources and information about your industry on Twitter if you look through trending topics on Twitter. You can also search for keywords that apply to your business or titles of your most popular pages to see who's talking about them on social media.

What are the disadvantages of Twitter for business? ›

  • Limited Character Count: The 280-character limit can be challenging for conveying complex messages or detailed information.
  • Noise and Competition: The fast-paced Twitter feed can make it difficult for your tweets to stand out amid the constant stream of content.
  • Negative Feedback: ...
  • Time-Consuming: ...
  • Privacy Concerns:
Sep 27, 2023

What are the benefits of Twitter for businesses? ›

Brand awareness

Produce content that gets your brand out there, and present your business as an expert in your respective field by jumping on the back of current trends and news. You can achieve this using a combination of organic content, Twitter ads, promoted tweets and hashtag marketing.

Is Twitter still relevant for business? ›

Even with users decreasing (although some have returned to Twitter since Musk bought the platform – namely people who were banned) there are still millions of potential people to whom you can advertise. Could it be worth using Twitter to get in front of your target market? Potentially, yes.

Is Twitter worth using for business? ›

Most likely, you're not going to derive business value out of Twitter unless you truly enjoy it, want to be there, or are willing to spend an inordinate amount of time on it compared to other social networks.

How much does Twitter for business cost? ›

By signing up you agree to our Terms of Use and Privacy Policy. "A Twitter Verified Organizations subscription is $1,000/month (plus any applicable tax) and $50/month (plus any applicable tax) for each additional affiliate in the U.S. Prices may vary by region and are subject to change," says the post.

Is Twitter or Facebook better for business? ›

Choose Facebook if: You have a little budget that can be put towards promoting your posts. Choose Twitter if: You have a lot of content to share and plan to be proactive in your interaction with other accounts. Another key difference between the two largest networks centers around business and personal accounts.

Should I have a separate Twitter account for my business? ›

So, to begin with, determine what kind of business you are building. The second question to ask yourself is with whom you are looking to communicate on social media. If you have one audience that's going to receive all information without any filtering, then you could have one account.

Why is Twitter not profitable? ›

July 15 (Reuters) - Twitter's cash flow remains negative because of a nearly 50% drop in advertising revenue and a heavy debt load, Elon Musk said on Saturday, falling short of his expectation in March that Twitter could reach cash flow positive by June.

What is the best way to use Twitter for business? ›

Go through each of them and start implementing them.
  1. Step 1: Build a Twitter marketing strategy. ...
  2. Step 2: Optimize your Twitter presence. ...
  3. Step 3: Build a Twitter Community. ...
  4. Step 4: Follow Conversations and Engage Proactively with Others. ...
  5. Step 5: Include Relevant Hashtags in Your Profile and Tweets.
May 7, 2024

How important is Twitter for B2B? ›

Apart from its social applications, Twitter enabled marketers – particularly B2B marketers – to promote their products and services with far greater reach to far more specific and relevant audiences. It wasn't long before additional targeting options led to even higher levels of engagement and conversion.

What are the limitations of Twitter? ›

By default, the user tweet can be 280 characters. With the "Long Tweet" client property enabled, the maximum character limit for the user can be 10000 characters. Custom character limits can be set for a client/ account. Photo, GIF, and video attachments do not count towards the character limit in a Tweet.

What are the disadvantages of using Twitter for business? ›

Crafting impactful tweets, responding to followers, and staying on top of trends can be time-consuming, especially for small businesses with limited resources. Another challenge is the risk of negative feedback. Given Twitter's public nature, any customer dissatisfaction can quickly become visible to a wide audience.

Which companies stopped using Twitter? ›

Here's an incomplete-but-notable list of brands who've stopped advertising on Twitter.
  • Apple.
  • Paramount.
  • Comcast.
  • Lionsgate.
  • NBCUniversal.
  • Warner Bros. Discovery.
  • IBM.
  • Fox Sports.
Nov 30, 2023

What percentage of businesses use Twitter? ›

Research from Content Marketing Institute shows that 82% of B2B (business to business) companies are using Twitter. Many businesses turn to the platform to share their latest content, promote offerings, and connect with their target audience.

How often should a small business post on Twitter? ›

Generally speaking, here is how often your business should post on social media: Facebook: 1 time per day or 5 times per week. Twitter: 3-5 times per day. LinkedIn: 1 time per day.

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